FAQ

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

 
 
Q. What are the payment methods available?
https://www.mdexstore.com/ offers various kind of Payment Methods as shown below :-
1. Offline Bank Transfer/Online Bank Transfer/ATM Bank In

Bank : Maybank
Bank Account : 5090 1710 1160
Account Name : Mdex Sdn Bhd

Bank : Public Bank
Bank Account : 3141 759 723
Account Name : Mdex Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Photo Of Your Bank In Receipt :
Banking Date :
Total Amount You Have Paid :
Your Name :
Your Order No :

You may scan and email us the above info to Email Address : mdexonline@gmail.com 

Please noted that we didn't refund the extra balance, make sure that you bank in/transfer the correct amount. Thank you

Note: Your purchased products will not be delivered until we have this confirmation. Your order will be cancelled if you failed to made payment within 24 hours.

Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 
 
Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 
 
Q. Can I cancel an existing order that have been made?

All sales are final. So consider carefully before purchasing. We do not offer refunds if customer simply change their mind. If you are not sure about the products, please feel free to drop us an enquiry mdexonline@gmail.com or Whatsapp (018-945 0515) and we will be happy to answer all your questions.

 
 
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR)

 
Q. How long does the delivery usually takes?
You will able to receive your parcel within 5 working days. Delay perhaps 1-3 days if the item had out of stock at our headquarter store.

 
 
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mdexonline@gmail.com or Whatsapp (018-945 0515) for us to clear your doubts.